Look, we get it—moving is stressful or maybe your thumb just slipped. But here’s the tea: we actually can’t manually change your address for you. Our system is basically on autopilot.

The "I messed up" Game Plan:

• Wait for the link: Once your order ships, you’ll get an email and SMS with a tracking number. Click that, and you can update your address directly on the courier’s page. They’re the ones with the trucks, anyway.
• The "Abort Mission" Option: If you just want to cancel and start over, go to your account or find your "Order Confirmed" email. Click "View Order Details" and hit "Cancel Order." * The Race Against Time: If the warehouse hasn't started packing yet, the system will auto-cancel it and send you an email. If it’s already out the door? Just don’t accept the package when it arrives. It’ll bounce back to us, and the return process will start automatically.

We'll process your cancellation request ASAP and slide into your inbox with an update.

Before you panic and think we’ve vanished into thin air, let's do a quick vibe check on your inbox.

The "Where’s my email?" Checklist:

• Check your bank: First, make sure the money actually left your account. No pay, no play.
• The "It’s not me, it’s you" step: Did you type your email correctly? Is your inbox so full that it’s literally screaming for help? Try sending yourself an email from a different account to see if your inbox is actually working.
• The usual suspects: Check your Spam, Junk, and Trash folders. Sometimes our emails like to play hide and seek there. Also, check that other email address you haven't used since 2018—you might have used it by mistake.

Still nothing?

If you’ve checked everything and it’s still radio silence, send your payment receipt, address, and phone number to support@iflycarpets.com.

We’ll get back to you within 24 hours. If you don't hear from us by then, it’s officially your email's fault—it's blocking us. Maybe try a different one?

Trying to avoid that "shrunk-in-the-wash" look? We got you.

• The Details: All the tea on sizing and product specs is right on the product page under "Product Description & Size Guide." It’s literally right there.
• The "Under Construction" Vibe: If you find a product where the size guide is missing or looks a bit vague, don't come for us—it just means we're currently updating it and it’ll be live soon.
• The "Safety Net": If you take a gamble and the fit just isn't giving what it's supposed to give, don’t stress. Every package comes with a return form. Just follow the instructions and send it back to us for a size swap or a refund. It’s free, because we’re nice like that.

Not your vibe? No hard feelings. Here’s how to send it back without the headache:

The "How-To" Guide:

• The Golden Form: Your package comes with an exchange/return form inside. If it’s missing (oops), don’t freak out. Go to your "Order Confirmed" email, click "View Order Details," and grab it from there.
• Ship it for Free: Use Yurtiçi Kargo with the customer/return code on your form, and we’ll cover the bill. If you choose another courier, you’re paying—and we don’t want that for you.
• The "Out of Stock" Reality: If you want a different size but it’s sold out, we’ll just hit you with a refund automatically. No awkward "we don't have it" calls.
• Corporate Vibes: If you ordered with a corporate invoice, you must include a return invoice. No return invoice, no process. Sorry, we don't make the tax rules.

The "Where is my stuff?" Part:

• Address Switch: We’ll send your exchanged items to your original address. If you’ve moved or are staying at your bestie's house, wait for the new tracking link and update the address through the courier's page.
• In-Store Flex: You can also hit up our physical stores for returns or exchanges. Click here to find us. Just a heads-up: if you exchange it in-store, that’s the final move—no "take-backs" for a second time.

It’s not as hidden as you think! Here are the three places it’s chilling:

• Inside the box: It should be right there with your new gear. Check the packaging again—sometimes it likes to hide at the bottom.
• Your Account: Just log in to our site and go to your orders.
• Your Inbox: Find your "Order Confirmed" email, click "View Order Details," and boom—there it is.

Wait, no email? If your confirmation email is missing, double-check your spelling (we’ve all been there) and take a peek at your Spam/Junk folder. It might be hanging out there waiting for you.

Waiting is the hardest part, we know. Here’s how to keep tabs on your package without losing your cool:

The DIY Tracking:

• Don't leave without the receipt: When you drop your package off at the courier, grab that tracking number. It’s your golden ticket.
• Forgot it? If you left the courier station empty-handed, you’ll need to give them a call and ask for the number yourself. We don't have it until it reaches us!

The Timeline (Be patient, bestie):

• The Journey: It usually takes 1-5 business days for your package to reach our warehouse. Remember: weekends and holidays are for vibing, not for processing mail—so those don't count.
• The Process: Once we actually get our hands on your package, we need another 1-5 business days to work our magic. You’ll get an automated email the second we’re done.

Still radio silence? If it’s been more than 5 business days since your package arrived at our doorstep and you haven’t heard a peep:

1. Check your Spam/Junk/Trash folders. Our emails might be shy.
2. Contact us: If there’s still nothing, email us at support@iflycarpets.com with your Order Number and that Return Tracking Number we told you to save. We'll solve the mystery for you.

Short answer: No. Long answer: Our stock moves faster than a viral TikTok trend, so we can't actually put items on hold.

The Pro Strategy: If you’re worried your size will sell out while your return is in the mail, we suggest the "Buy now, return later" move. Just place a new order for the item you want immediately and send your old one back for a refund.

The "What if?" Scenario: If you send an item back for an exchange and the new size is already out of stock by the time it reaches us, don't worry—we won't leave you hanging. We’ll automatically process a refund and send you an email to let you know.

Hold on! Before you call the FBI, there’s usually a very logical (and boring) reason for this. Here’s why your refund might look a bit "extra":

• The Multi-Package Shuffle: Sometimes your order comes from different locations in separate boxes. If you returned stuff from different packages, they might be processed at different times. Don't stress—the rest of your refund is on its way and you'll get an email soon.
• The "Installment" Logic: If you paid in installments (taksit), your bank will usually refund you in installments. That’s a bank rule, not ours. We don’t keep a single cent of your money—we promise.
• No Hidden Fees: We never make deductions from your refund. What you paid for the product is what you get back.

Still doesn't look right? If things still aren't adding up, just reply to your refund confirmation email and we’ll jump in to investigate.

Take a deep breath—we didn’t forget you! We have different warehouses and shipping spots, so your order might be traveling in separate squads.

The Breakdown:

• Divided & Conquered: If you ordered multiple items, they might be coming in two or more separate packages with their own invoices. Think of it as your gear arriving in waves.
• Track the Squad: Go to your confirmation email and click "View Order Details." You’ll see exactly which items are in which package.
• The "Next Wave": As soon as your other items are packed and ready to go, we’ll hit you with another tracking email.
• The "Just in Case": If there’s actually an issue (like an item being out of stock), we’ve already sent or are about to send you an email explaining everything. Check your Spam/Junk folders just in case our update is hiding there.

Don't worry, we’re not trying to hide the receipts. Here is where your invoice is probably chilling:

• The Inbox Search: Your invoice is sent automatically within 1-7 business days. Look for an email from "LB GLOBAL TEKSTİL TİCARET A.Ş." Pro tip: Check your Spam/Junk folders—sometimes these official emails get shy.
• The Shortcuts: You can also find it by clicking "View Order Details" in your original confirmation email, or just log in to your account right here to see all your order tea in one place.
• The "I Bought It In-Store" Fix: If you shopped at one of our physical stores and your invoice is MIA, you’ll need to hit up that specific store directly. They’ve got your back.

Find Us: Need store info? You can find our WhatsApp and addresses right here.

Online, we’re strictly a "same product, different size" kind of vibe. If you want to switch colors or grab a completely different item, here’s how to play it:

The "Online" Strategy:

• Size swaps only: We can only exchange for a different size/number of the exact same item. If it’s in stock, you’re golden. If not? We’ll just hit you with a refund.
• The Color/Product Hack: If you’re eyeing a different color or a totally different piece, just send your current item back for a refund and place a new order for your new crush. It’s the fastest way to get what you want.

The "In-Store" Flex:

• Full Freedom: If you want to touch the fabric and see the colors in person, head to our stores. You can exchange for different colors or products there. Click here to find your nearest spot.
• One & Done: Just a heads-up—if you exchange an item in-store, that’s it. No second chances or round-two exchanges for that specific purchase!

Giving a gift? Look at you being all thoughtful! We’ve got you covered so your surprise doesn’t look like a last-minute fail.

• Wrap it up: When you’re at the Shipping / Payment stage, you can select the gift wrap option. All the deets on how it’ll look are right there on the page.
• No Price Tags, No Stress: We don’t put invoices with prices inside the box. Your secret is safe with us. We include a return/exchange form in every package just in case they need a different size.
• The Receipt: Since we’re saving trees, your invoice is sent automatically to your email address. You get the paperwork, they get the vibes.

Locked out? Don't let it ruin your day. Usually, it’s just a small mix-up. Here’s how to fix it:

• The "Guest" Trap: Did you actually create an account, or did you just check out as a guest last time? If you shopped as a guest, our system doesn't technically "know" you yet.
• Password Reset: If you're 100% sure you’re a member, head over to the "Account" section and hit that password reset button. If the reset email is nowhere to be found, check your Spam/Junk folders—it might be hiding.
• The Ghost Account: If you’re still not getting any emails, it probably means there's no account linked to that address. Feel free to just create a new one!
• No Account? No Problem: You don't actually need an account to track your order, or even to return something. You can do everything through the "View Order Details" link in your confirmation email.

Still wondering where your return is? Let’s find it.

• Receipt or it didn't happen: If you didn't grab your tracking number when you dropped off your package, you’ll need to hit up the courier company. They have the info, we don’t (yet!).
• The Waiting Game: Once your package hits our warehouse, give us 1-5 business days to process everything. Just a reminder: we’re OOO on weekends and public holidays, so those days don’t count toward the timer.
• Email Vibe Check: If it’s been more than 5 business days and you’re seeing crickets in your inbox, check your Spam/Junk folders. Our update might be chilling there.
• Still nothing? If it’s officially taking too long, email us at support@iflycarpets.com with your return tracking number and the email you used for the order. We’ll investigate.

Waiting for your refund feels like forever, we know. But here’s the lowdown on the timeline:

• The Waiting Room: Once we process your return, it usually takes 1-15 business days to show up on your statement. Why the range? Because every bank has its own vibe and speed.
• The "Taksit" (Installment) Rule: If you paid in installments, your bank will refund you the same way—piece by piece. We don't make the rules; the banks do.
• It’s Not Us, It’s Them: We honestly wish we could speed this up, but once we hit "refund," the ball is entirely in your bank’s court. We aren't holding onto your cash, promise!
• Still Empty-Handed? If 15 business days have passed and your balance hasn't budged, give your bank a call. You can ask them for an update or, if things get weird, file a transaction dispute.

We want you to love your fit, but if it’s just not hitting right, you can send it back—as long as you haven’t lived in it first. Here are the ground rules:

• The 30-Day Window: You’ve got 30 days from the invoice date to decide. After that, it’s yours forever.
• Keep the Tags On: If you ripped the tags off or tossed the original packaging, it’s a no-go. Keep it fresh, keep it original.
• The "No-Wear" Zone: The item needs to be unworn and unwashed. If it smells like your perfume or looks like it went to a party without us, we can’t take it back.
• The Non-Returnables: For hygiene reasons (obviously), we can’t accept returns on underwear, perfumes, or similar items. Once you open it, it’s yours.

Scored a massive deal but the fit is off? Don’t worry, we won’t snatch your discount away just because you need a different size.

• Keep Your Discount: If you return or exchange one item from a bundle or a sale, we won't mess with your remaining items. Your "special price" stays safe, and we won’t sneakily charge you extra for the stuff you kept.
• The "Same Energy" Rule: Just like our regular policy, you can only swap for a different size of the same item. Want a different color or a totally different vibe? You'll need to return it and place a new order.

The "If it's gone, it's gone" Clause: Sale items fly off the shelves. If you send something back for a size swap and we’ve already sold out, we’ll automatically trigger a refund for you. No heartbreak, just your money back.

We know you’re probably waiting by the window like a loyal golden retriever, but here’s the realistic timeline:

• The Prep Phase: Give us 1–5 business days to get your order ready. Once it’s packed and the courier grabs it, we’ll hit you with an email. Pro tip: Click "View Order Details" in that email to see exactly where your stuff is. (Heads up: if we’re dropping a massive collection, it might take a tiny bit longer).
• The Transit: Once it’s in the courier’s hands, it usually takes 1–5 business days to reach you. If you live somewhere super remote or the courier is having a moment, it might take a bit more.
• The "No Skips" Policy: Our system processes orders in the order they come in. No VIP skips, no shortcuts—we can't manually speed up the process even if we wanted to.
• The Split Squad: Since we have different stock spots, your order might arrive in separate boxes. If half your order shows up, don't panic—the rest is just in another squad. Check your "Order Details" to see the split.
• Off-Duty Hours: We’re OOO on weekends and public holidays. No packages move during the weekend vibes.

Let’s be real—nobody likes paying for shipping, but here is how we handle it:

• The Math: Our system does all the heavy lifting for you. Just toss your favorite pieces into the cart, head to the checkout, and the shipping fee will pop up automatically. No hidden surprises at the finish line.

The "Sale" Exception: If you’re shopping during a major drop or a sale, the shipping vibes might change. Keep an eye on the cart—sometimes we have special promos where the shipping is on us.

Look, we know you want your new fit yesterday, but here’s the reality check:

• No VIP treatment: Our system is strictly "first come, first served." We process every order in the order we get them. No skips, no shortcuts, and no, we can’t manually push yours to the front of the line—even if you ask nicely.
• The Prep Time: Give us 1-5 business days to get your gear ready. Once it’s out the door, we’ll hit you with a tracking number via email. You can stalk your package by clicking "View Order Details" in that email. (If we’re slammed with a big drop, this might take a bit longer).
• The Transit: Once the courier has it, it usually takes another 1-5 business days to land on your doorstep. If you live in the middle of nowhere or it’s a holiday season, it might take a minute.

Weekend Vibes: We’re OOO on weekends and public holidays. No packages move while we’re off the clock.

Searching for your tracking number like it’s a hidden easter egg? It’s actually closer than you think.

• Check the Email: Open that "Order Confirmed" email we sent you and click "View Order Details." Once our team hands your package to the courier, the tracking number will magically appear right there.
• The "I didn't get an email" situation: If you think we didn't send it, check your Spam or Junk folders. Our emails sometimes get stuck in digital purgatory.
• The Waiting Game: Remember, the tracking number only exists once the courier actually picks up the package. This usually takes 1-5 business days. If you're living far from the city center or we’re in the middle of a massive sale, give it a little extra time.

Weekend Mode: Just a reminder—we don't ship on weekends or public holidays. Even our warehouse crew needs to touch grass sometimes.

Before you report a heist, let's play detective. Sometimes packages like to hang out in unexpected places.

The "Where’s my package?" Checklist:

• Check the squad: Ask your roommates, your family, or that neighbor who’s always home. They might have grabbed it for you.
• The "Secret Spot": Take a look at your front door, the lobby, or check with your building security/concierge. Sometimes couriers get creative and leave it in a "safe spot" or a delivery locker.

Still MIA? If you’ve looked everywhere and your package is still ghosting you, send us an email at support@iflycarpets.com. We’ll jump in and help you find it.

If the courier shows up and you’re nowhere to be found, don’t worry—they won’t just give up on you immediately. But they aren't going to wait forever either.

• The Phone Tag: If you aren't home, the courier will try to call the number you gave us. (This is why triple-checking your phone number is actually important, bestie).
• The Second Chance: If they can’t reach you by phone or at your door, they’ll usually try one more time within 1-3 business days.
• The Pivot: Realized you gave the wrong address? Don’t panic. Use the tracking link in your email to update your address or contact the courier company directly to let them know where you're hiding.
• The Return to Sender: If they still can’t find you after all that, your package will give up and come back to us. Once it hits our warehouse, we’ll process an automatic refund and you’ll have to start all over again.

Searching for a code like you're in an escape room? It’s actually way simpler than that.

• One Code to Rule Them All: Your "Return Approval Code" and "Customer Code" are actually the exact same thing. No need to look for two different numbers.
• Check the Box: It’s printed right on the return/exchange form that came inside your package.
• The Digital Backup: If you accidentally tossed the paper (it happens), don't worry. Log in to your account or find your "Order Confirmed" email, click "View Order Details," and you can see your form and code there.
• The "I Can't Find the Email" Loop: If your confirmation email is missing, double-check that you didn't typo your address and give your Spam/Junk folder a quick look. It's usually hiding there.

Don’t worry, we aren’t going to surprise you with a giant bill all at once.

• The Magic Reveal: Just head to the checkout and start typing in your card details. As soon as the system recognizes your card, all the available installment (taksit) options will automatically pop up.

Look Before You Leap: You'll be able to see the full breakdown and choose what works for your budget before you hit that final "Pay" button.

Doing some business shopping? We got you. Just make sure you follow the steps so our finance team doesn't have a meltdown.

• The Setup: On the checkout page, before you hit pay, look for the "I want a corporate invoice" (Kurumsal fatura istiyorum) option. Click that, drop your company details, and you’re good to go.

The "Don't Forget" Rule: If you’re returning or exchanging an item bought with a corporate invoice, you must send a return invoice (iade faturası) along with the item. No return invoice = no process. We don't make the tax laws, we just live in them!

Prefer the IRL experience? We love that for you. You don’t have to wait for the mail if you don’t want to.

• The In-Person Flex: You can absolutely take your online order to our physical stores for an exchange or return. It’s faster, and you get to see the vibes in person. Click here to find your nearest spot.
• The "One-Shot" Rule: Just a heads-up—if you exchange an item in-store, that’s your final move. We can’t do a second exchange or return on that specific item once the store team has worked their magic. Choose wisely!

If you shopped IRL (in real life) and not on our website, your tracking info is living with the store team, not in our online system.

• The Direct Route: Since this wasn't an online order, you’ll need to hit up the specific store where you made the magic happen.
• Get in Touch: You can either drop by the store again or, if you're feeling lazy, just send them a message on WhatsApp. They’ll give you all the deets on your package.

Find Your Store: Check out all our store locations and their contact info right here.

Bought it in person? Then we need to handle this in person. Online and in-store systems are basically on different planets, so here’s the game plan:

• The Refund Rule: If you want your money back, you must go back to the exact same store where you bought it. No, you can't return it to a different store or mail it to our online warehouse. They’re the ones with your receipt!
• The Exchange Flex: Good news—if you just want a different size or item, you can hit up any of our stores. You aren't stuck with the original one for exchanges.
• The Online Boundary: You can’t return or exchange in-store purchases through our website. Our online team literally doesn't have the "delete" button for your store receipt.

Need more info? Just reach out to the store where you made the purchase. You can find all their contact info right here.

If your new piece isn’t performing the way it should, we want to hear about it. But since every store handles its own inventory, they are the ones who can actually fix it for you.

• Go to the Source: For any issues with items bought at our stores or authorized sales points, you’ll need to reach out to that specific location directly.
• The Experts: The team at the store where you made the purchase will look into your request and let you know what can be done. They have the receipts and the tools to help you out.
• Find Them Fast: Not sure how to reach them? Check out all our store contact info and WhatsApp numbers right here.

Want to skip the small talk and get straight to the point? Our store teams are ready for you.

WhatsApp & More: Whether you need a quick stock check or have a question about your local store, you can find all the WhatsApp numbers, addresses, and maps right here. Just click, pick your store, and start chatting.

We’re not here to gatekeep. You can totally shop without an account, but being a member has its perks.

• Speedrun Your Checkout: Tired of typing your address every single time? Create an account once, save your details, and breeze through your next order like a pro.
• The Control Center: When you’re logged in, all your orders, invoices, and tracking deets are in one place. No more digging through your emails to find that one specific link.
• Your Choice: If you’re just passing through, you can absolutely shop as a Guest. No pressure, no strings attached.

Join the Club: Ready to make it official? Click here to sign up or log in. It only takes a second.

We know, the "Click & Collect" life sounds great, but we aren't there yet.

Online Only: Currently, we don't have a "pick up in-store" option for online orders. Everything you buy on our website is shipped straight from our warehouse to your doorstep. It’s like a gift to your future self!

If our checkout is giving you attitude, it’s usually one of these quick fixes. Don’t panic—your cart is waiting for you.

The "Tech Glitch" Fix:

• Invalid Token / General Error: This is just fancy talk for a browser hiccup. Try clearing your browser cookies/history or, even better, switch to a different device or browser. Usually, that does the trick.

The "Card Says No" Checklist:

• The Basics: Double-check if you have enough limit, if your card is open for online shopping, or if your 3D Secure is active.
• The Sim Card Trap: Recently changed your Sim card? Some banks block 3D Secure codes for a bit after a swap for security. You might need to give them a quick call.
• Too Many Tries: If you try to pay 10 times in 5 minutes, your bank might think you’re a bot and freeze things for your safety. Take a breather and try again in an hour.

The "What now?" Plan:

• If you’re seeing "3Ds Error" or "Failed Request," the ball is in your bank's court. Reach out to them to see why they’re blocking the vibes.

Pro Tip: If one card isn't working, try a different one or a different device. Usually, a fresh start solves everything.

First of all, our bad! We put every piece through a high-standard quality check, but if something slipped through, we’re truly sorry for the vibes. Let’s fix this ASAP:

• The Easy Fix: Grab the Return/Exchange Form that came inside your package. Fill out the note section at the bottom to tell us what went wrong (and whether you want a new one or a refund).
• Free Shipping: Ship it back to us via Yurtiçi Kargo for free, using the instructions on that form.
• The Codes: Your "Return Approval Code" and "Customer Code" are the same thing—you’ll find it right there on the form.
• Missing the Paperwork? If the form isn't in the box, don't worry. Find your "Order Confirmed" email, click "View Order Details," and you can download a fresh one from there.

The Email Search: Can't find that confirmation email? Double-check for typos in your address or dig through your Spam/Junk folders. It's usually hiding there.

First, let's make sure everything actually went through. Here is your quick checklist:

• Check the Receipts: Take a quick look at your bank account. If there’s no transaction, the order probably didn't complete. If the money is gone, move to the next step.
• The "Typo" Check: Did you accidentally type .con instead of .com? It happens to the best of us. Also, make sure our email isn't chilling in your Spam or Junk folders.
• We’ve Got You: If the payment is done but the email is nowhere to be found, don't panic. Send us your payment receipt and shipping address at support@iflycarpets.com.

Pro Tip: When emailing us, use the same email address you (think you) used for the order so we can track it down faster.

Seeing only half of your order in the box can be a jump scare, but don't worry—your other pieces aren't ghosting you.

• The Multi-Ship Strategy: We have different warehouses and stock points. If you ordered a few things, they might be coming from different locations in separate boxes with their own invoices.
• The Digital Map: Want to see where the rest of your haul is? Click "View Order Details" in your confirmation or tracking email. It will show you exactly which items are in which shipment.
• Stay Updated: As soon as your other items are on the move, we’ll hit you with another email.
• The "Just In Case": If there’s actually an issue with an item (like a stock glitch), we’ll definitely let you know via email. Be sure to check your Spam/Junk folders just in case our update is hiding there.

We hate being the bearer of bad news, but if your order was canceled, it’s usually for one of these reasons:

• The "Sold Out" Moment: Sometimes a piece is so fire that it sells out faster than our system can blink. If we can't fulfill your order due to stock issues, we’ll automatically cancel it and hit you with a full refund.
• The Legal Part: As per our sales agreement, if we can't get your items to you, we’ll let you know within 3 days and make sure your money (including shipping) is back in your account within 14 days max.
• Return to Sender: If the courier couldn't find you at home and couldn't reach you by phone, they automatically send the package back to us. Once it arrives at our warehouse, our system triggers an automatic refund.

Our Bad: If your order was canceled and it wasn't your choice, we’re truly sorry for the vibes. We appreciate your patience while we get your refund sorted.

Once you hit that "Order" button, our system starts moving fast. Because of that, we can’t manually add, remove, or swap items in an existing order.

Here is your game plan:

• The "Reset" Button: If you need to change something, your best bet is to cancel your current order and start fresh with a new one.
• How to Cancel: Log in to your account or click "View Order Details" in your confirmation email. If you see a "Cancel Order" button, you’re in luck—hit it and we’ll handle the rest.
• The "Too Late" Moment: If you don't see the "Cancel Order" button, it means your gear is already being packed or shipped. At this stage, we can't stop the process.

The Pro Move: If it's already shipped but you still want out, simply refuse the delivery when the courier arrives. The package will come back to us, and we’ll start your automatic refund process.

Want to leave a secret message or a birthday wish?

The Reality Check: Right now, we don't have the option to add personal notes to orders. Your package will arrive clean, minimalist, and straight to the point—just the way we like it.

Changed your mind? It happens. Here is how you can pull the brakes:

• The Quick Way: Log in to your account or go to your "Order Confirmed" email and click "View Order Details." If you see a "Cancel Order" button, click it immediately to start the process.
• Why can't I see the button? If the "Cancel Order" option is missing, it means your order is already being processed or packed. Once it hits that stage, we can't manually stop it.
• The "Courier Hack": If your order has already shipped but you still want to cancel, just refuse the delivery when the courier arrives. The package will return to us, and we’ll trigger your refund automatically once it arrives.

What's next? Once you submit an area request, our team will handle it ASAP and send you a confirmation email.

Waiting for your package is the hardest part, we get it. Here is how you can keep an eye on it:

• The Golden Link: Open your "Order Confirmed" email and click on "View Order Details." As soon as your package is handed over to the courier, your tracking number will pop up right there.
• The Email Update: Once your gear is on the move, we’ll also send you a dedicated shipping email. If you don't see it, give your Spam or Junk folders a quick look—sometimes they like to hide there.
• Timing is Everything: We usually get everything packed and handed to the courier within 1-5 business days.

The Home Stretch: Once the courier has it, it typically takes another 1-5 business days to reach you. Just a reminder: we take a break on weekends and public holidays, so no movement happens then!

Missed out on something fire? Here is the lowdown on how our stock works.

• The Reality: Generally, if it's gone from the website, it’s gone from our stores too. We usually don't restock our pieces to keep them exclusive.
• The "Maybe": Occasionally, we bring back select items or update stock for specific drops. No promises, but it happens.
• Don't Miss Out Again: If you’re eyeing a sold-out size, click on it and hit the "Notify Me When Available" button. Drop your email, and if it ever makes a comeback, you'll be the first to know.
• The Detective Move: You can also use the "Check Store Availability" button on the product page to see if a local shop is holding a hidden gem for you.
• Call the Crew: Still hopeful? You can contact our stores directly via WhatsApp to double-check their shelves. Find all store contacts here.

Lost your key to the club? Don't stress, we’ll get you back in.

The Quick Reset: Just click the "Forgot my password" link on the login page. We’ll send you a recovery email so you can set a new one and get back to shopping in seconds.

Caught the mistake a second too late? It happens to the best of us. Since our system starts processing orders almost instantly, we can’t manually swap items or sizes once the order is placed.

Here’s how to handle it:

• The "Cancel & Reorder" Move: Your best bet is to cancel the wrong order and place a new one with the correct items.
• How to Cancel: Go to your account or click "View Order Details" in your confirmation email. If the "Cancel Order" button is still there, hit it! We’ll process your cancellation and let you know via email.
• The "Too Late" Scenario: If the "Cancel Order" button has disappeared, it means your package is already on its way to you.
• The Courier Hack: If it’s already shipped, just refuse the delivery when the courier arrives. The package will come back to us, and we’ll trigger your refund automatically.

Don’t be the last one to find out. If you want to grab the heat before it’s gone, here’s how to stay connected:

• The Gram: Follow us on Instagram @lesbenjamins for daily vibes, behind-the-scenes, and instant drop alerts.
• The Newsletter: Scroll down to the bottom of our site and join our Newsletter. We’ll hit your inbox with exclusive info, early access, and sale updates so you never miss a beat.

Searched through the whole list and still can’t find what you’re looking for? Don't worry, we won't leave you hanging.

• Drop us a line: You can reach out to us anytime at support@iflycarpets.com. Whether it’s a specific question or just a bit of feedback, our team is ready to jump in and help you out.